Tuesday, June 26, 2007
After a mere 3 years of the "Campaign for Real Beauty", Dove has enjoyed a 10.1% increase in sales.

Real beauty is very attractive.

And so is the thinking behind Dove.

Dove has a heritage of repositioning the competition, and using real people testimonials.

It’s been a trusted model for them. Back in the 50’s they had real women telling us that, "Dove doesn’t dry my skin like ordinary soap".

Of course they found their USP (unique selling proposition) of 25% moisturiser in soap, and played to their strength.

Today in a world of parity product, it is a lot harder to maintain this competitive edge.

LESSON ONE: Maintain competitive edge through relevant product innovation.

Women actively seek those innovations that make life easier and more comfortable. Or products designed with a woman in mind. Take Volvo’s "female innovations" which sadly never got out of the parking space.

They had a gap in the headrest of your car that accommodated a ponytail, and a special receptacle to place your handbag. The more technical aspects made for a long list, including capless valve points for easy access and gull wing doors. Oh to dream these features on a car…

Sadly this female-friendly Volvo exists in a museum and not in your local dealership, proving just how ‘safe’ this company is at a strategic level.

Dove has at least brought their product breakthroughs into our world.

Their latest innovation is repositioning the cosmetic segment of the market, known as "anti-ageing".

But in the world of Dove it has been renamed "Pro-Ageing".

Ageing is a fact of life and one they embrace. No doubt a look at the female Boomer market has driven this positioning.

Not only are Boomers the largest segment of the population, but in the USA it is estimated that they will spend $2.1 trillion on consumer goods and services.

With many Boomer women at the peak of their careers and earning capacity, it makes sense to secure their loyalty now.



LESSON TWO: Don’t ignore the growing segments of your market.

Dove are so good at recognizing the power of loyalty amongst their female constituents. They leave no stone unturned.

Take the Self Esteem campaign for young girls.

Not only is this a stunning display of social responsibility, but an effective way to procure tomorrow’s customers.

It smacks of Emotional Intelligence, which is palpably non-existent within too many corporate organisations.  

Unilever fostered a "Leadership In Action" program, where new thinking and ideas were given a hot house to thrive and be acknowledged in.

There is no denying that Dove are smothered in authenticity. They have done their homework and they have genuinely gone to their consumers to perform an archeological dig of what matters most to women.

Even their URL address campaignforrealbeauty.com, was interacted with by 5 million women online.

Sounds too good to be true? Think again.

Actively seeking the opinion of the people buying their products meant 5 million people spent time with their brand.


LESSON THREE: You can’t fake it with women. You really do need to listen to what matters to them.

Recently I had the unfortunate experience of being told by a Car Salesman what I was looking for in a car.

As I struggled to find a moment to interject and tell him I had worked on the launch of this particular model, he really couldn’t hear for being so determined to "sell" to me. Women much prefer to be consulted with, heard, and then to arrive at a mutual decision. Validation and acknowledgement of their needs.

Dove may have the backing of Unilever and deep pockets with far reaching  global tentacles, but these 3 lessons are as relevant to small business as they are to worldwide corporations.

The best news is, once you learn how to do it, it really is simple.

Monday, June 25, 2007 3:24:16 PM (GMT Daylight Time, UTC+01:00)  #    Disclaimer  |  Comments [0]  |  Trackback
 Monday, June 04, 2007
David Ogilvy, founder of Advertising Agency Ogilvy and Mather, announced that "...the consumer is not a moron, she's my wife..."

This proclamation was reason enough to open the doors to Venus Advertising, Australia's first Advertising Agency that specializes in Marketing to Women (go to www.venusadvertising.com.au)

But what exactly was Mr Ogilvy saying about the 85% of women who are responsible for the majority of household expenditure?

Let's hope that his wife was not intellectually challenged, and that he meant that women should be communicated with, in a more intelligent manner.

It is true, that women are often treated moronically in advertising parlance.

Women are stereotyped in many creative executions, bearing the projections of characters that only exist in fantasy.

It seems that much of the time, they are falsely empowered with transparent and insincere"sisterhood"statements.

Women are inflicted with patronizing, B-grade advertising messages. And more often than not, these messages don't achieve the desired outcomes.

Not so for advertising targeted at men.

Observe the category of beer.

The latest Toohey's extravaganza. The sheer production dollars in film, and countless hours spent crafting a fully integrated campaign online is remarkable. And it all starts with a hair planted in the ground and sci-fi like special effects that unravel the concept.

And it's not one of a kind. Heineken, Guinness, Budweiser – they all pick up the premium awards at International Advertising Festivals for their creative genius.

Closer to home, The Big Ad for Carlton Draught. It's a love letter for men, by men, to men. A celebration of beer, of testosterone and good old-fashioned mateship, and camaraderie.

So, where is the Big ad for women?

It doesn't seem to exist.

Maybe the guys who write the ads just don't feel the same passion for hairspray as they do for beer? Perhaps those fermented hops mean more to the creative juices, than a box of nappies? Maybe the amber nectar is easier to understand than trying to get frothy over washing detergent?

Or perhaps it's simply a matter of empathy.

Maybe men surrounded by men, running through the wild, breaking through wire fences and singing the lyrics all together, in team-like worship, is a familiar metaphor to them?

Maybe the climactic reward of imbibing the beverage and tasting the sweetness of the product (wiping it macho across their face to finish) is de rigeur.

And if this is second nature, then what we have is a strong suggestion, that to truly write brilliant advertising ideas it helps to have these personal and intuitive insights.

To be able to create such powerful metaphor, which has incredible sales impact and reward, first hand experience of the target consumer, appears mandatory.

David Ogily also said that "... the best creative insight really does come from real experience...".

For most of us, the most powerful empathy is had from this first hand experience. Or, when we have "walked a mile" in someone else's shoes.

Given that women are responsible for the majority of household spending, I think they are very well qualified for that insightful task.


 

Sunday, June 03, 2007 6:25:53 PM (GMT Daylight Time, UTC+01:00)  #    Disclaimer  |  Comments [0]  |  Trackback